Policies Maintain Efficiency & Serve Our Clients
At Three Rivers Holistic Veterinary Services, we value your time, and our scheduling is designed to keep us “on time” for your appointment. Your timely arrival and informing us in advance of any time constraints is greatly appreciated.
Patient Arrival Policy
Please plan to arrive 10–15 minutes before your scheduled appointment time in order for you to fill out any paperwork and to allow your dog to relieve him- or herself outside. We are extremely vigilant about keeping appointments on time in order to reduce the stress and anxiety to your pet of being in a new place.
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting room or exam rooms. All cats must be on a leash or in an appropriate cat carrier.
Referrals & New Patients
We are pleased to welcome new patients for either routine care or on a specialized or referral basis. If you will be traveling a significant distance to our office, we believe it is in your best interest to continue a relationship with a primary care veterinarian for emergency care.
Our office hours are currently limited to four days a week (Monday, Tuesday, Thursday, and either Friday or Saturday). We have a very small, hard working staff, and if you reach our answering machine during regular business hours, rest assured we are helping another client and will call you back shortly.
Technicians return client calls as soon as they are received or when we are back in the office, while Dr. Johanson answers consultations from referring veterinarians.
Dr. Johanson does not currently offer phone consultations, but your pet does not need to come to the office if he or she is too ill to travel (please bring a photo of them to share with us!). We will generally call to check in after your consultation to make sure things are going well and that there are no questions regarding recommendations. Follow-up consultations (for sick patients or those not using our office for routine care) are generally scheduled one month after the initial visit. These visits are generally much shorter duration (20–30 minutes).
Everyone’s time is valuable. We block off a significant amount of time for each appointment, and a missed appointment means that another sick pet may have been turned away. Please give us at least a 24-hour notice if you are unable to keep your appointment. Late cancellations may be subject to a fee equal to that of an initial consultation. We appreciate your understanding and courtesy.
The time we have reserved for your appointment is very valuable. Missed appointments seriously affect our ability to see all pets requiring care. Consequently, missed appointments may be subject to a fee equal to that of an initial consultation. Furthermore, clients who accumulate a total of three or more no shows or same-day cancellations in a calendar year will be automatically terminated from Three Rivers as a client.
Payment is expected at the time of your appointment. We accept cash, checks, Visa, MasterCard, and Discover.
We do not collect or give out any information to any third-party vendors or Internet businesses. No information will ever be disclosed to outside parties from us, our affiliates, or our website hosting company, Beyond Indigo.
Three Rivers recognizes the importance of protecting the personal privacy of its clients, its patients, and those individuals who simply visit our site.
Your privacy is also protected in our office. At no time is any information given out about the client or the pet without the consent of the owner.
***As a courtesy to others, cell phone use is not permitted while in the office.***